Shipping policy
Shipping Policy
Order Processing
All products are made to order. Please allow 2–7 business days for order processing and production before items are shipped.
Shipping Times & Costs
Estimated shipping times and costs vary depending on your location and the selected shipping method at checkout:
| Region | Estimated Delivery (after fulfillment) |
|---|---|
| USA | 3–8 business days |
| Canada | 6–12 business days |
| Europe | 5–10 business days |
| Australia/NZ | 8–14 business days |
| International Other | 10–20 business days |
Actual delivery times may vary due to local postal delays, customs processing, or unforeseen events.
Carriers
We ship with trusted carriers, including USPS, FedEx, DHL, and local postal services—chosen automatically based on destination and shipping speed.
Order Tracking
You’ll receive a shipment confirmation email with tracking information as soon as your order ships. Please allow up to 48 hours for tracking to activate after fulfillment.
Customs, Duties & Taxes
Orders outside the US may be subject to import duties/taxes, which are the responsibility of the recipient. We are not responsible for delays due to customs.
Delivery Issues & Address Accuracy
Please make sure your shipping address is entered correctly at checkout. Orders returned due to incorrect or incomplete addresses may incur reshipping fees.
Lost or Delayed Shipments
If your shipment is significantly delayed or lost in transit, contact us at conversationsamongtheruins@gmail.com within 30 days of the estimated delivery date, and we’ll work with our fulfillment team to resolve the issue.